Privacy Policy
Last updated: September 27, 2026
Information We Collect
When you submit a support request, we may collect your Amazon order number, email address, vehicle information, problem description, uploaded photos, and submission time.
How We Use Your Information
We use this information only to review your support request, identify the relevant product, communicate with you, troubleshoot installation or compatibility issues, and keep a record of support history.
Photos and Files
Uploaded photos are stored in private storage and are used only as needed to review your support request. Please avoid uploading unrelated personal information.
Service Providers
We may use service providers for website hosting, database and file storage, email delivery, and spam protection. These providers process data only as needed to provide those services.
Data Retention
Support records are kept only for as long as reasonably necessary for customer support, product quality, recordkeeping, and legal or compliance needs. Records may be deleted when they are no longer needed.
Your Choices
You may contact us to ask about the personal information associated with your support request or to request deletion where applicable.
Contact
For privacy questions related to this support website, contact CHARGONIC Product Support at support@chargonic.com.