CHARGONIC · Product Support

Need Help With Your Product?

Tell us what happened and send us a few photos. Our support team will review your information and help you find the right solution.

Get Support

Let Us Help You Check It First

Many installation and compatibility issues can be resolved by checking the vehicle, connections, settings, wiring, or the correct accessories. Send us the details and we’ll help you check what may be causing the issue.

Common Issues We Can Help With

We can help check many installation, connection, compatibility, and product-related issues, including:

No Sound

Bracket / Frame Doesn’t Fit

LVDS Connector Doesn’t Match

Screen Doesn’t Power On

Steering Wheel Controls Not Working

Rear Camera Black Screen / No Signal

Factory System Not Displaying

CarPlay / Android Auto Connection Issue

Touchscreen / Button Issue

Bluetooth / Microphone Issue

USB / Media Issue

Other Issues

Don’t see your issue above?No problem. Tell us what happened and send us a few photos. Our support team will help you check it.

Submit a Support Request

You don’t need to know exactly what is causing the problem. Simply tell us what happened and provide as much information as you can.

Amazon Order Number *This helps us identify the product from your order.

Email Address *We’ll use this email address to reply to your support request.

Vehicle Model & Year *Example: BMW 3 Series F30, 2014

Describe Your Issue *

Upload Photos

Please upload any photos that may help us understand the issue, such as your dashboard, screen, connectors, installation, bracket, rear camera display, or the part you are having trouble with.

Up to 10 photos · JPG, PNG, WEBP, HEIC · 10 MB each

Not sure what the problem is?That’s okay. Just describe what happened and send us a few photos. Our support team will help you check it.

What Happens Next?

Our support team will review the information and photos you provided. If we need more information, we may ask you to send another photo or check a specific connection or setting.

Response Time

Submit your request anytime. Our support team normally replies within 1 business day. Support is provided by email.